Gourmarines
Our Warranty
Promise.
We stand behind every ride we sell — your peace of mind is our priority.
2
Years
Frame & Structure
Full coverage on all frames
1
Year
Battery & Electronics
Motor, battery & electrical parts
6
Months
Parts & Components
Brakes, wheels & accessories
What’s Covered
- Manufacturing defects in materials
- Frame cracks or structural failures
- Motor & drivetrain malfunctions
- Battery capacity below 70% in year 1
- Electrical system failures
- Brake system defects
- Fork & suspension failures
- Faulty welds or paint peeling
- Display & controller issues
- Wheel hub & bearing defects
What’s Not Covered
- Normal wear and tear
- Damage from accidents or crashes
- Water damage (unless IP-rated)
- Damage from improper use or storage
- Tires, tubes & consumable parts
- Modifications or unauthorized repairs
- Cosmetic damage (scratches, dents)
- Theft or loss
- Damage from overloading
- Missing or altered serial numbers
How to Make a Claim
1
Contact Our Support Team
Email us at info@gourmarines.org or call +1 610-868-7652 with your order number and a description of the issue.
2
Provide Proof of Purchase
Send us your original order confirmation and photos or a short video clearly showing the defect or issue.
3
Claim Review
Our team will review your claim within 2–3 business days and confirm eligibility under the warranty terms.
4
Repair, Replace or Refund
Depending on the issue, we will repair the product, send a replacement part, or offer a full/partial refund.
Frequently Asked Questions
Does the warranty transfer if I sell my bike?
No, the warranty is non-transferable and applies only to the original purchaser. Proof of purchase is required for all claims.
Can I get my bike repaired locally and claim reimbursement?
Unauthorized repairs will void your warranty. Always contact us first before taking any repair action so we can guide you through the correct process.
How long does the claims process take?
Most claims are reviewed within 2–3 business days. Once approved, repairs or replacements are typically shipped within 5–7 business days.
Is shipping covered for warranty claims?
Yes, Gourmarines covers all return shipping costs for approved warranty claims within the United States.
What if my product is no longer available?
If the exact product is discontinued, we will offer you a comparable replacement model or a store credit of equivalent value.