All orders are processed within 24 hours on business days (Monday–Friday, excluding public holidays). Once your order is confirmed and payment is verified, our team prepares and packages your item with care.

You will receive an order confirmation email immediately after purchase, followed by a shipping confirmation email with your tracking number once your order has been dispatched.

We currently ship to all 50 U.S. states, including Alaska and Hawaii (additional shipping fees may apply for remote locations). We do not currently ship to U.S. territories (Puerto Rico, Guam, etc.) or internationally.

We are actively working to expand our shipping coverage. Subscribe to our newsletter to be notified when we begin shipping to new regions.

We take great care in packaging every order. However, if your item arrives damaged or your package is lost in transit, we are here to make it right.

• Damaged on arrival: Take photos of the damaged packaging and product immediately. Contact us within 48 hours of delivery at info@gourmarines.org. We will arrange a free replacement or full refund with no return shipping required.
• Package not delivered: If your tracking shows “delivered” but you haven’t received your package, first check with neighbors and your building’s mail area. If still missing, contact us within 5 days of the marked delivery date and we will open an investigation with the carrier.
• Package lost in transit: If your tracking has not updated for more than 5 business days, contact us and we will file a claim with the carrier and send a replacement.